TJM Promos, Inc. Is Responsible For:
Standing by our products 100%
TJM Promos, Inc. backs each and every order with our 100% Quality Guarantee. We will replace (at no additional charge to you) any promotional product that is found to have defects in materials or workmanship.
Giving accurate information
Prior to starting production, upon request, you will receive a digital proof of your product via email. This proof is an artist rendition of the final product. This is to allow you to make any necessary changes or corrections prior to starting production.
Confirming your order
Prior to production of your order, you will receive an order confirmation notice via email. This notification will contain specifications of your order including type, item number, quantity, colors, and approximate delivery date.
Producing your order correctly and on time
Once we obtain your approval on the order confirmation, delivery time for your shirt order will be as follows:
Standard T-shirt with up to 3 print colors/up to 2 locations — 2 weeks
Standard T-shirt with more than 3 colors and/or more than 2 locations — 2 to 3 weeks
Full-Color printed T-shirts — 3 weeks
Sweatshirts or Hoodies – 2 to 3 weeks.
NOTE: Once production has begun, custom orders cannot be canceled for any reason.
Your order will be shipped via UPS, DHL or FedEx ground (unless otherwise noted on your confirmation email) directly to the address you specify.
You Are Responsible For:
Legal ownership of any and all Logos, Trademarks and Copyrights
By submitting your design to TJM Promos, Inc., warrant that you have the legal right to reproduce (or have reproduced) any logos or other images associated with your order. You also certify that the production of any images you submit does not infringe on any other company’s rights.
Giving due attention to the proof provided
Once you receive the digital proof of your product, review it in detail. Please give special attention to: the design, the grammar, layout, size, and colors. Once you have made any necessary changes to your proof, return it to us via email. This is your signal to us that everything has been approved. NOTE: We use either stock colors or the Pantone PMS color matching system. Because all computer monitors do not display colors in the same way, it is important that you indicate your color choices using Pantone PMS numbers. For additional information, visit Pantone site at www.pantone.com. PMS color books are also available at most art supply stores and some libraries. All PMS numbers will be listed on the bottom of your proof so that you can verify them easily.
Review the details of your order confirmation
After your proof has been returned to us, you will receive an order confirmation. Again…Please review the information carefully. If all the information is correct, return it to us and we will begin the production process. NOTE: Once an order has been approved and confirmed it may not be cancelled for any reason.
Provide correct shipping information
Your order will be produced and shipped within 5-14 business days. We cannot be held responsible for delays in shipping caused by inaccurate address information, acts of nature, the misrouting of your package by DHL, FedEx, UPS, or undeliverable shipping addresses.
Due to the custom nature of the products we manufacture, all sales are final. Once production has begun, an order may not be canceled for any reason. TJM Promos, Inc. does not issue refunds, nor do we offer credit for shirt spoilage of 5% or less. As mentioned previously, we will issue a credit for greater than 5% spoilage, up to 20%. We will remake spoilage greater than 20%. In the event that a legal dispute arises, it is agreed that the venue for such a dispute is Marion County, Florida, USA. Should the dispute pertain to the illegal use of copyright or trademark infringements, you agree to defend the claim at your sole expenses. You agree to pay any damage and costs assessed against TJM Promos, Inc. as a result of such a lawsuit or proceeding. You also agree to hold TJM Promos, Inc. harmless in such a lawsuit or proceeding. All items displayed on this website containing corporate logos or registered trademarks are shown only to illustrate the reproduction capabilities of TJM Promos, Inc. Purchase of merchandise from TJM Promos, Inc. in no way, shape or form grant you permission to reproduce logos, nor does it transfer, grant or lease ownership of any logos or trademarks to you.