You have questions? We have answers! We’re more than happy to answer any questions you might have about our products or how we do business. Check out our most frequently asked questions below. We cover everything from turnaround time to the fonts we use to payment options. If you still have questions or concerns about your order, please feel free to contact us at [email protected] or by phone, toll free at 1-800-423-0449.
Frequently Asked Questions
Ask the Ohio school district that raised nearly $5,000 selling wristbands to raise funds for Haiti earthquake relief. Ask the many businesses -- from major corporations to single proprietorships -- that order logo product from us. Ask the thousands of Little Leaguers happily trading custom pins at tournaments. Ask the bands – Jonas Brothers, the Killers, Owl City and Slipknot, to name a few – who have ordered custom promotional products from us. Ask the New York art show that ordered 3,000 custom dog tags. Promotional products are a proven winner in the marketplace!
We can work with most file types when creating your product artwork. For illustrations and logos, we prefer vector artwork including Illustrator(.ai), Acrobat(.pdf), General(.eps), or (.svg). For raster artwork including photographs and other full color images, we recommend at least a 300dpi image created at the actual imprint size of the product you’re ordering. We DO NOT work in Corel Draw and cannot accept (.cdr) file types. If you have a question about artwork or any of our art guidelines, please call 800-423-0449 and ask to speak to a product art specialist.
For digital art files, we typically keep your artwork on our servers for a minimum of 3 to 5 years from the time of the last order placed. If you provide the name the order was placed under, or a job number, we should be able to locate it for you. Certain limitations may prohibit us from doing so in a few situations, so we recommend that you don’t rely on TJM Promos always having your most updated art on file.
Production times differ from product to product, and can vary by season, but standard delivery can typically be expected between 1 to 3 weeks. Certain products can be produced and shipped in as little as 24 hours! Please check our Products directory for more information regarding a particular product's production time.
Maybe. Some of our products require the full production time due to the manufacturing processes involved. We do offer rush production on many items, however. Silicone wristbands, dog tags, t-shirts and stickers can be produced and shipped in as little as 24 hours! If you have a deadline for an event and would like to check our schedule and see if we might be able to speed up production of your products, please call us toll free 800-423-0449.
TJM ships via the carrier of our choice unless otherwise noted. If you have a specific request for a shipping partner, please let us know when you order and we will try to accommodate your needs.
Yes. Small text, fine details, thin outlines, and color gradients can often be difficult to replicate exactly with embroidery. Additionally, the type of fabric used in the embroidery process can also have an effect on how your stitched artwork looks upon completion. We recommend solid shapes with 7 or fewer colors involved for the best looking embroidery conversion.
Yes! Our art staff has a large selection of fonts available for designing and creating your promotional products. If we don't have the font available in house, feel free to submit a vector graphics file (.ai, .eps, .pdf) with all fonts created as outlines to replicate your text accurately.
Yes. We offer free Pantone color matching on many of our custom promotional items. Some of our products, including printed and embroidered apparel, may require a small Pantone color matching fee to match your colors exactly. If you have any questions regarding color matching and our processes, please call us toll free at 800-423-0449 to speak to an artist on staff.
No! We provide artwork services free of charge with your promotional product order. From creation to revisions, we'll change and update your art until you’re certain we have it right. However, once the order is placed, and your custom proof has been approved, artwork changes are no longer permitted, because the production process starts immediately.
Sure! Please give us a call or send customer service an email to request a sample of a particular item prior to placing an order. Note: Because the samples are chosen at random, we cannot guarantee that samples will have exact colors and/or imprints relating to your custom order.
Yes. Pre-production sample fees vary from product to product. To obtain a quote on a pre-production sample, or to speak to a sales representative, please call toll free: 800-423-0449.
Once your promotional products order has been placed, we cannot cancel or remove items. If you need to add additional items to your order, please contact us as soon as possible so that we can try to ensure the same quote price and services. If you have a question or concern with a current order, please call us toll free at 800-423-0449 for assistance.
Our minimum quantities vary from product to product. Many of our promotional products, such as silicone wristbands, dog tags, t-shirts and more, are available for single-item orders, If you would like to view our promotional products and their minimum order quantities, please check out the Products section of our website for more information.
Beyond meeting our minimum quantity requirements, we can typically produce your custom order at any specific quantity needed. Please give us a call toll free at 800-423-0449 to verify quantities available for a particular product.
Yes! We can distribute your product order to multiple addresses for an additional fee.
Due to the custom nature of your promotional products, we do not accept returns. However, if there is a problem with your order, including but not limited to quantity, imprint, color, sizing or quality, please contact us and let us know that you have a concern. We'll work with you to ensure your satisfaction with your order. Customer satisfaction is a key reason why our customers choose TJM Promos for repeat orders.
Our customer service team is available Monday - Friday from 9 A.M. to 6 P.M. Eastern time. You can reach us toll free at 1-800-423-0449. If you prefer to send a question via email, please direct all requests to our customer service team at [email protected] or use the Contact Us page on our website. We'll get back to you as quickly as possible.
Depending on the product, there are a number of factors that make up your price for a promotional item. These factors include imprint colors, locations, quantities, type of printing and more. Any written quote provided by TJM Promos will include any and all charges required for the production of your item, including shipping (if applicable). If you would like to receive a quote on a particular item, please visit our Products directory.
Because we are based in Florida, we are required by law to charge sales tax only if your items are being shipped to an address in the state of Florida. The sales tax rate will be based on the local county tax rate of your product's delivery address. For items purchased online and shipped out of Florida, sales tax will NOT apply.
TJM Promos accepts all major credit cards, checks, and purchase orders (from verified government agencies, not-for-profit organizations and public schools). We offer purchase terms for return customers once an application has been filed for payment terms. Please Contact Us for more information.
We take steps to ensure your information is safe while shopping on our website. All product pages, cart, and checkout pages are secured via 128 bit key TLS SSL layering, verified by Thawte, Inc. We also use the latest forms of encryption for sensitive information to ensure that private data is encoded and unreadable while in transit. If you have any questions or concerns about shopping on our website, please call our technical team toll free at 1-800-423-0449.
Our website is optimized for all major browsers including Firefox, Chrome, Safari, and Internet Explorer 10+. If you're using an outdated browser, we recommend updating to ensure you get the best viewing experience possible. If you're up to date and having issues with any part of our website, or come across some questionable information, please let us know! Use the Contact Us page on our website, or give our marketing department a call at 1-800-423-0449.
The best way to stay up to date with current promotions and specials is to sign up for our email newsletter and follow TJM Promos on our social channels. We regularly post specials to our Facebook, Twitter, and Instagram pages, so stay tuned for the next big event! Visit our Contact Us page for easy access to our channels.
To view the Terms & Conditions that apply to every product order with TJM Promos, please visit out online Terms & Conditions statement page.